Completing the Standard E-Alert Webform

The user will need to complete a new webform with relevant information in order to submit an E-Alert. There are sections within these E-Alert webforms that remain the same across all webforms. For the purpose of this guide, we will refer to these webforms as the "standard" webform. This page will explore the various sections within the standard E-Alert webform. Refer to Dynamic Sections within the E-Alert Webforms for further information on dynamic webforms.

Note: The E-Alert webform can be configured to be viewed on a single-page layout or multi-page layout. The features and functions of both layouts are identical. The only difference in the multi-page layout are the sections, which are positioned as separate tabs on the left side of the screen. To configure the E-Alert webform layout, contact your deployment team or D3 Security for further assistance. This guide outlines how to navigate and complete the webform sections with a multi-page view, the same outcome can be achieved in the single-page view by scrolling up and down the page to the relevant section.

To complete the standard E-Alert webform:

  1. Fill out the following fields in the General Information section:

    • Time Reported: Enter input relating to reporting time and date.
    • Timezone: The timezone selection is a mandatory field, indicated with a (*). The user must select an appropriate timezone from the drop-down list.
      Note: A pop-up alert will appear if the user attempts to submit the webform without filling in this field.
      Note: The system administrator has the ability to enable the E-Alert Reported Time Lock in the Admin Tool. When this setting is enabled, the user will not be able to select or change the Time reported and Timezone elements on the webform.
    • Creator Email: The user can enter their email address in this field for reporting purposes. The entered email address will appear in the E-Alert details within the vSOC application. If the user wishes to remain completely anonymous, it is recommended that they leave this field blank when submitting the webform.
    • The user has an option to be emailed the contents of the submitted E-Alert. To do this, the user will need to fill in their email address and click the checkbox I want to receive a copy of this E-Alert in my e-mail.
  2. Click the Next button on the top left corner to continue to the Narrative section.

    The Narrative section contains a free text-box to allow the user to enter additional details relating to the incident.

  3. Click the Next button on the top left corner to continue to the Attachment section.

    To help support the report, one or more documents or files may be attached to the webform. All attached documents are electronic files or scanned documents retrieved from a computer.

    To Attach a file:

    • Click the Choose Files button under Attach a new file.
    • Select the file(s) from your local computer that you wish to attach. To select multiple files to attach, hold the Ctrl key.
    • Click the Attach button.
    • Add Description in the text box under each attached file.
    To Remove an attached file:
    • Click the button on the left side of the file name
  4. Click the Submit button on the top or bottom right corner to submit the webform. Alternatively, click the Cancel button on the top or bottom right corner to reset the webform and start from the beginning.
    Note: The system administrator has the ability to redirect the user to either the E-Alert Home, Guidelines Page or Greetings Page when the Cancel button is clicked.
  5. After the user clicks Submit, the next screen provides them with a ticket number and confirmation of submission.
    Note: The image below displays the default confirmation text when an E-Alert has been successfully submitted. The system administrator can customize this text and insert an image in the Admin Tool.


    Results:The SOC or other designated administrators in the same site as the E-Alert interface are immediately notified via email once an E-Alert ticket has been created. The corresponding ticket number will appear on the user’s Operational Dashboard view where full details and associated or linked records can be accessed and reviewed. The vSOC user can only view/access submitted E-Alerts if they are logged into the same site as the E-Alert interface Site.

  6. Click Return on the bottom right to be redirected to the E-Alert Index Page.
    Note: The system administrator has the ability to redirect the user to either the E-Alert Home, Guidelines Page or Greetings Page when the Return button is clicked.